Shipping

All items are shipped from Melbourne Australia, We aim to process orders within 2 business days, occasionally this can be longer. Please allow up to 5 business days for orders to be shipped. If you need your piece by a certain date please contact us at info@straighttohairven.com.au to discuss this.

Australian Shipping

All our extensions, wigs and toppers are shipped with tracking and due to their value via Australia Post with signature on delivery. Once your item is shipped you will recieve the tracking number fro your piece. You have the option to add extra cover on your order at the checkout.

International Shipping

International orders will be Express shipped by courier (DHL) with tracking, these details will be forwarded to you once the piece has been collected by the courier company.

Lost or Damaged Shipment

Straight to Hairven and Crown by Straight To Hairven can take no responsibility or provide reimbursement for packages which are lost, stolen or damaged during shipping.

Correct Information 

Please ensure all shipping and contact information is correct. If you realise you have made a mistake please email us as soon as possible at info@straighttohairven.com.au and we can amend the shipping or contact details from our end. 

Duties & Taxes

Australia

Straight To Haiven is located in Melbourne Australia, all prices listed are inclusive of Goods and Services Tax (10%)

International

For international shipping taxes and import duties may be applied to deliveries outside of Australia. Recipients are liable for the taxes, import duties & customs fees associated with the delivery country nominated. The amount depends on your local customs and is a percentage of the total amount paid for the item. Please check if you are required to pay any duties or taxes before making purchase. These taxes are not paid to Straight To Hairven and are non-refundable in case of return/exchange. These taxes are non-refundable in case of return/exchange. 

In the case of non-payment of these charges your item will be returned to Crown. Please contact us at info@cstraighttohairven.com.au if this occurs.

By law, Straight To Hairven must declare all items at their full price and cannot alter this amount to decrease international custom fees.

Lost or Damaged Shipments

Straight To Hairven can take no responsibility or provide reimbursement for packages which are lost, stolen or damaged during shipping. Once it leaves us it is beyond our control. You can select to add insurance at the checkout.

You can take up any shipping issues including delivered but not recieved with Australia Post for shipments within Australia or with DHL for any International shipments. 

Domestic (Within Australia)
Australia Post 13 POST (13 7678)
Tracking Link: https://auspost.com.au/mypost/track/#/search 

International (If you are outside Australia)

DHL USA:
1800 225 5345 (US local number)

DHL CANADA:
1855 345 7447 (Canada local number)

DHL UK:
44 844 2480844 (UK local number)

Tracking Link: http://www.dhl.com.au/en/express/tracking.html

We Can't Ship To

Please be aware we do not ship to Italy or Spain at this time. This is due to Spanish  and Italian governments requiring a fumigation certificate to be included in the parcel as they have strict rules regarding human hair.

Returns

We hope you absolutely love your extensions when you receive them, 

If this is your first hair piece, we recommend giving yourself some time to get used to your new hair. In the beginning, it can be quite the adjustment having all this extra hair. This is normal for it to feel foreign. A piece of advice we give our clients is initially when you start to wear your piece wear her somewhere you are unlikely to 'bump' into anyone you know and build your confidence. Having the piece professionally cut and shaped can also assist in the piece feeling more like you!

If for whatever reason your piece or extensions are the wrong colour, cap size or length you can contact us at info@straighttohairven.com within 24 hours of receiving your extensions wig or topper and we can arrange an exchange as long as your piece has not been worn or altered in any way, all extensions need to be in their original packaging. If you do need to return your piece to us the tracked shipping costs with signature on delivery are at your expense. We also recommend adding insurance to the shipment due to the value of the items. 

We ask that you ship your return item within 2 working days of receiving your order. Once the item has been received we will inspect your piece and process your return, please allow 7 business days for this process to be completed and for us to arrange your exchange or issue you with a store Credit Note.

Please choose carefully, and take your time when purchasing your piece. If an item has been purchased in the salon, and worn out of the salon, unfortunately we cannot exchange due to hygiene reasons as the product is deemed to be worn - and cannot be returned for change of mind.

Please be aware if you choose to customise your Topper or Wig it cannot be returned or exchanged for any reason as it has been bespoke coloured to your specifications. 

Custom Orders

Sale Items

All Sale item purchases are final. We do not exchange or offer any kind of return on sale pieces. Please choose carefully and book a complimentary virtual consultation to assist in your purchase to ensure you are purchasing the correct style of topper or wig for you.

Faulty Pieces

All our pieces are extensively quality controlled before they are placed on our website for you to purchase, meaning it is very rare for any of our pieces to come back to us due to being faulty. If however you do find your piece has any kind of  fault we will most likely need to return it to our supplier for testing to determine the cause. In the very unlikely event it is a manufacturing fault of any kind our supplier will replace the piece for you.

Restocking Fee

Straight To Hairven will inspect the returned piece once it arrives back to us, however it does need to be returned to us in its original condition, un worn and with all original packaging in tact. If your piece does not meet these criteria no exchange or refund can be made. When a new piece is selected however the shipping costs will be passed on to you. A restocking fee of 75.00 for returned items will be added to cover washing and restyling the piece ready for re purchase.

This policy is subject to change at the discretion of Straight To Hariven.