Our Salon Booking and Cancellation Policy

Cancellation & Late Change Policy

These policies are in place so we can continue to operate as a small business. When you book, we reserve your time and prepare for your service, and we can’t recover that time if the appointment doesn’t happen. To keep things fair for everyone, the following applies:

• More than 24 hours’ notice: no fee to cancel or reschedule.
• Within 24 hours of your booked appointment time: 50% of the booked service price, payable before your next appointment can be booked.
• Same-day cancellations and no-shows: 75% of the booked service price, payable before your next appointment can be booked.
• Changing to a lesser service on the day: a late-change fee of 50% of the price difference between the booked and performed service applies, unless the change was recommended by your stylist after consultation.

We understand that genuine emergencies and illness happen. Please contact us as soon as you can if you need to cancel or reschedule. Our fees apply as standard, and any exceptions are at the salon’s sole discretion.

We send a confirmation text 48 hours before your appointment. Please reply to confirm, or contact us straight away if you need to cancel or reschedule. 

By booking with us, you agree to this policy